92 Club - Privacy Policy

Information we collect

Account and identity data

We collect personal data you provide during registration on 92clubgame.com, including your full name, email address, mobile number, and date of birth. To satisfy KYC requirements under Indian gaming and financial regulations, we may also request a copy of a government-issued identity document, such as your Aadhaar card, PAN card, or passport, before processing withdrawals above prescribed thresholds.

Payment and transaction data

When you fund or withdraw from your 92 Club account, we collect the details associated with your chosen payment method. This includes UPI handles linked to apps such as PhonePe, Google Pay (GPay), or BHIM, net banking reference numbers, e-wallet identifiers, transaction amounts, and timestamps. We do not store full card numbers on our servers; card payments are tokenised and processed exclusively by PCI-DSS-compliant gateway partners.

Usage and communications data

We automatically log game session records, stake amounts, results, device model, operating system, browser or app version, IP address, and coarse location derived from that IP. Cookies and session tokens maintain your login state and help our systems detect irregular activity patterns that may signal fraud. If you contact customer support by email or live chat, we also retain the content of those exchanges, including complaint details and resolution notes, for quality assurance and dispute-resolution purposes.

How we use your information

Service delivery and compliance

Your data is used to operate your 92 Club account, verifying your identity, processing deposits and withdrawals, crediting winnings, and making games on 92clubgame.com accessible to you. We maintain financial records in accordance with Indian anti-money-laundering and income-tax reporting requirements; certain high-value transactions may be reported to the appropriate regulatory authorities as required by law.

Fraud prevention and security

We analyse gameplay behaviour, device signals, and payment patterns to prevent fraud, collusion, and platform abuse. As a practical example: if multiple accounts attempt to withdraw to the same UPI ID, whether registered on PhonePe, GPay, or BHIM, our automated systems flag the cluster for manual review before funds are released. This processing is carried out in our legitimate interest and in the interest of all legitimate players on the platform.

Marketing and data retention

With your consent, we use your registered email address and mobile number to send bonus offers, cashback promotions, and tournament announcements. You may withdraw consent at any time by clicking "Unsubscribe" in any email, replying STOP to any SMS, or adjusting notification preferences in your account settings. We retain personal data for as long as your account is active and for a minimum period thereafter as required by law, generally five to seven years for financial and KYC records under Indian regulatory frameworks.

Your rights

Access, correction, and deletion

You have the right to request access to the personal data we hold about you and to receive a copy in a commonly used format. If any information is inaccurate or incomplete, for instance, a misspelled name or an outdated mobile number, you may request a correction through your account profile or by contacting our support team. You may also request deletion of data that is no longer necessary, except where retention is required by law, such as transaction records that must be kept under Indian financial regulations.

Objection and third-party sharing

You may object to processing carried out on the basis of our legitimate interests, and we will evaluate your objection on its merits within 30 days. Where we share data with third-party processors, such as payment gateway partners facilitating UPI transactions via PhonePe, BHIM, or GPay, those arrangements are governed by written data-processing agreements that bind those parties to confidentiality and security obligations. We do not sell, rent, or trade your personal data to advertisers or unaffiliated commercial third parties under any circumstances.

Contact us

For privacy queries, access requests, corrections, or deletion requests, contact our Data Protection Officer at [email protected]. We acknowledge all requests within 48 hours and aim to resolve them within 30 calendar days of receipt.